The license subscription fee includes the software maintenance and free updates. Our development policy has always been to keep our customers on the latest version, so we do not charge any additional fees for updating CashManager even in case of major releases. Major updates usually involve advanced functionality or updated user interface, while minor updates are crucial to cover any changes in the ERPs and/or banks.
Easy and Reliable User Support
The user support for international companies is usually done through email, while more complicated issues are solved by phone or using remote connection techniques such as RDP or TeamViewer. We reply to enquiries within one business day as of Riga, Latvia time zone.
As of May 2017, we provide support in English, Latvian, Russian, and Chinese (Traditional: Taiwan and Simplified: China/Singapore).
As an experienced corporate vendor, we are committed to providing fast reaction and solution times to our customers. Our internal statistics show that more than a half of issues (including internal reports) are solved on the reporting day or the next day, and our customers are happy to admit that most questions are resolved on the same day.